Privacy Policy
Last updated: 10 November 2026
1. About this policy
Good Gilbert is a neighbourhood wine bar and restaurant in Goodwood, South Australia, offering The Wine Bar and The Restaurant. This policy explains the handling of personal information in connection with this website, reservations, enquiries and guest services. References to “we”, “us” and “our” mean the business operating Good Gilbert.
This policy is informed by the Privacy Act 1988 (Cth), the Australian Privacy Principles where they apply, and the Spam Act 2003 (Cth). It does not mean that the Privacy Act applies to every aspect of our business.
2. Information we collect
The function enquiry form collects your name and email address. You can also provide a phone number, preferred date, approximate guest numbers, occasion, preferred space and additional details. Name and email are required so we can respond; the remaining fields are optional. If you leave out information needed to organise your enquiry, we may need to ask for it before proceeding.
We also receive the information you give us by phone, email or in person, including booking details, correspondence and feedback. Reservations can include the booking contact’s details, party size and preferences. The information collected through an external booking or purchase service depends on the service and transaction.
When you make a purchase or pay a deposit through an external service, that service handles the payment under its own arrangements. Do not put card numbers or security codes into our enquiry form or email.
3. Dietary, allergy and accessibility information
Allergy information, some dietary requirements and accessibility requests can reveal health information or religious beliefs. Please provide only what is reasonably necessary to help us accommodate your visit. Our general enquiry form does not ask for these details; please contact the venue to discuss how to provide them.
Where express consent is required, we will seek it separately before collecting sensitive information. Any consent will relate to accommodating your request, not marketing. Relevant details should be shared only with staff and service providers who need them to assist you. Optional sensitive information is not a condition of unrelated services.
4. How information is collected
We collect information when you complete our enquiry form, call, email or speak with us in person. This website also links to OpenTable for reservations and Gift It for gift vouchers. Information supplied to those services is handled under their own terms and privacy policies; relevant information may be made available to the venue to fulfil your booking or purchase.
If you organise a group booking, give us only information you are authorised to share about other guests. Let them know why their details are being supplied and direct them to this policy. Avoid supplying another person’s sensitive information without their permission.
5. Why we use information
Information provided for a booking or enquiry is used to respond, arrange the visit, organise a function or event, and communicate about changes or requests. Where relevant to a transaction, it may also be needed to manage deposits, purchases or refunds, resolve issues and meet applicable legal obligations.
Information about dietary or accessibility requests is used to assist with those requests. Feedback can help us improve our service. Technical information generated by the website and its services can help operate and maintain the website.
Messages needed to manage an existing booking or respond to you are service communications. Promotional messages are a separate choice, not a condition of making a reservation or enquiry.
6. Marketing choices
You can choose to receive email news about Good Gilbert, Thursday Night Dinner Club, wine dinners, events and offers through a separate, optional marketing choice. Making an enquiry or booking does not, by itself, subscribe you to marketing. The enquiry form’s marketing option is unticked by default.
Where we send marketing, we need appropriate consent and a record of it. Marketing emails and any marketing SMS must identify the sender and provide a simple way to unsubscribe. Unsubscribe requests will be actioned within five working days. You can also contact us to withdraw consent.
Opting out of marketing does not stop necessary messages about an existing booking or enquiry. Sensitive information supplied to accommodate your visit is not used for marketing.
7. Sharing information
Information is shared where needed to provide the service you request, including with relevant venue staff and the providers involved in operating the website, receiving enquiries, managing reservations or processing a purchase. Our enquiry form is configured to send enquiries to hello@goodgilbert.com.
Confirmed website services include Framer for the website and enquiry form, OpenTable reservation links, a Gift It voucher link, and an Elfsight Instagram feed. External services can also collect information directly when you use them. Their privacy policies explain their own handling; they do not replace our responsibility for information we handle.
Information may also be disclosed to professional advisers where needed, or where disclosure is required or authorised by applicable law.
8. Overseas handling
External website, reservation, voucher and embedded services may process information outside Australia. The locations and recipient countries depend on the provider and the service used. Please check the relevant provider’s privacy information or contact us to ask about an arrangement relevant to you.
Where information is handled overseas, any obligations that apply to our handling of it remain relevant. Using this website is not treated as blanket consent to overseas disclosure.
9. Cookies, analytics and embedded services
This website is hosted on Framer and includes an Elfsight feed showing Instagram content. Loading an embedded service connects your browser to that service and can disclose technical information such as your IP address, browser details and the page requested. The service may use cookies or similar technologies in accordance with its privacy information.
Booking and voucher links take you to external websites, where those sites’ cookie and privacy settings apply. Browser settings can help you block or delete cookies, although some features may not work as expected.
Please do not provide names, email addresses, phone numbers, form contents, booking notes or sensitive guest information through advertising or analytics services. Use the enquiry form or contact the venue directly instead.
10. Security and retention
Please avoid sending payment card details or unnecessary sensitive information by email or through general enquiry fields. No online service or method of transmission can be guaranteed completely secure.
Personal information should be kept only for relevant business and legal purposes, then securely destroyed or de-identified when no longer needed, subject to applicable requirements. Different records can have different requirements; no single retention period is promised here. Contact us about the retention of a booking note or sensitive information.
If a data breach occurs, assessment and notification will be addressed where required by applicable Australian law.
11. Access and correction
You can contact us to request access to, or correction of, personal information we hold about you. Please explain what information your request concerns. We may need to reasonably verify your identity before releasing or changing information, and will consider the request within a reasonable period, subject to applicable law.
You may also ask us to delete information. We will consider the request and explain if information needs to be retained for a relevant business or legal reason. This is not an unconditional right to erasure. For information held independently by a booking or purchase provider, you may also need to contact that provider.
12. Privacy enquiries and complaints
Please email hello@goodgilbert.com with a privacy enquiry, access or correction request, or complaint. Include enough detail for us to understand the issue, but avoid sending unnecessary identity documents or sensitive information in your initial message.
We will review the issue, ask for any information needed to investigate, and respond within a reasonable period. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner where the matter falls within its jurisdiction.
13. Changes to this policy
Updates will be published on this page with a revised “Last updated” date. Additional notice will be provided where appropriate. Continued use of the website does not provide blanket consent to new uses of your personal information.